Legal Document

Refund & Cancellation Policy

Clear guidelines on membership cancellations, refund eligibility, and how to raise a request.

Effective date: 25 June 2026 · Applies to all paying members globally

Our Commitment to Fairness

Investate India charges membership fees for access to our verified builder network and investment platform tools. This policy outlines the circumstances under which refunds are granted. All investment amounts paid directly to builders are outside our control and are not refundable through us.

Refund Eligibility

Full Refund Eligible

›Technical failure during payment resulting in a failed transaction, where fees were debited but no access was granted.
›Duplicate payment charged due to a system error on our end.
›Account registration rejected by our team after payment (builder/service provider verification failure).

Partial Refund (Pro-rata)

›Cancellation request submitted within the first 7 days of a new annual membership — a pro-rata refund for unused months will be issued, minus any processing fees.
›Platform discontinuation initiated by Investate India — unused subscription time will be refunded.

No Refund

›Cancellation requests submitted after 7 days of the membership start date.
›Memberships where the user has actively used platform features (dashboard access, builder introductions, project views).
›Accounts suspended due to violation of Terms & Conditions.
›Change of mind after purchase where the platform has been accessed.
›Investments made directly with builders — these are outside our scope entirely.

How to Cancel Your Membership

You may cancel your Investate India membership at any time. To cancel:

1Log into your account dashboard and navigate to Account Settings → Membership.
2Select 'Cancel Membership' and confirm your decision.
3Alternatively, email us at investateindia.business@gmail.com with the subject line 'Membership Cancellation' and your registered email address.
4You will receive a cancellation confirmation within 2 business days.

Access after cancellation: Your account access remains active until the end of your current billing period. After that, your account will revert to a free read-only plan.

Refund Request Process

Step 1: Submit Request

Email investateindia.business@gmail.com with your registered email, order reference, and reason for refund.

Step 2: Review (3–5 Business Days)

Our team reviews the request against the refund eligibility criteria outlined in this policy.

Step 3: Decision Communicated

You will receive an email confirming approval or rejection of the refund request, with reasons.

Step 4: Refund Processed (7–14 Business Days)

Approved refunds are processed to the original payment method within 7–14 business days, subject to bank processing times.

Frequently Asked Questions

Need Help With a Refund?

Our support team responds to all refund enquiries within 3 business days.

investateindia.business@gmail.com